Debt Collection, CSR and Telesales

Description

Industry: Fin-tech Location: Dar es Salaam, Tanzania **Debt Collector (1 Position)** Job Responsibilities: • Reviewing the company debtors list. • Contacting customers and informing them of their overdue bills. • Advising customers on their payment options and suggesting methods of payment. • Negotiating suitable repayment plans. • Maintaining customer payment records. • Responding to customer queries. **Customer Service Representative (1 Position)** • Respond to social media inquiries. • Solving customer complaints. • Ensure customer satisfaction and provide professional customer support. • Providing feedback on the efficiency of the customer service process. • Escalating issues to relevant departments. • Responding promptly to customer inquiries. • Capturing details of all calls on system for monthly analysis. • Educating customers on existing and new services offered by the company. • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Go the extra mile to engage customers • Reach out to customers and verify account information **Tele sales Representative (1 Position)** • Contact potential or existing customers to inform them about a product or service using scripts • Answer questions about products or the company • Ask questions to understand customer requirements and close sales • Direct prospects to the field sales team when needed • Enter and update customer information in the database • Take and process orders in an accurate manner • Handle grievances to preserve the company’s reputation • Go the “extra mile” to meet sales quota and facilitate future sales • Keep records of calls and sales and note useful information **Job Requirements:** • Diploma in any field • At least 1-year relevant experience • Excellent verbal and written communication skills • Must be able to deliver under strict deadlines and handle pressure effectively. • Good knowledge of relevant computer programs and telephone systems • Outstanding negotiation skills with the ability to resolve issues and address complaints On the subject indicate the position and salary expectation. Only shortlisted candidates will be contacted* Note: Do not pay for any training, certificate, shortlisting or interview.