Customer Support Manager

Description

On behalf of our client, we are looking for a motivated and experienced customer support manager to lead our customer service department. His goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. Customer support Manager Responsibilities: • Supervising day-to-day operations in the customer service department. • Responding to customer service issues in a timely manner. • Creating effective customer service procedures, policies, and standards. • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis. • Implementing an effective customer loyalty program. • Maintaining accurate records and documenting all customer service activities and discussions. • Assessing service statistics and preparing detailed reports on your findings. • Hiring and training new customer service agents. • Managing the approved budget of the customer service department. • Staying informed on the latest industry techniques and methods. Customer Service Manager Requirements: • Bachelor’s degree in business administration or relevant field. • A minimum of 02 years of proven experience in a customer service position especially from a call Centre. • Preferably Male aged 32- 40 • Proficiency in Microsoft Office and customer service software. • Outstanding written and verbal communication skills. • Good understanding of management practices and techniques. • Excellent leadership and interpersonal skills.