Customer Care Officer Job Opportunity at Watu

Description

KEY RESPONSIBILITIES: Handling external communications with customers includes inbound and outbound calls and SMS from customers and handling their inquiries and complaints. Telesales through outbound and inbound calls to generate leads and clients. Building and maintaining clients and leads databases. Regular follow up with leads generated through customer care log and convert them to clients. Handling and resolving customer queries and complaints regarding product sales to customer service problems. Providing customers with the organization’s service and product information. Processing forms, orders, and applications requested by the customers. Identifying, escalating priority issues and reporting to the high-level management. Obtaining and evaluating all relevant data to handle complaints and inquiries. Recording details of comments, inquiries, complaints, and actions taken. Managing administration, communicating and coordinating with internal departments. Compiling data, preparing reports, weekly recollection etc. Other duties as assigned.