Call center: +255738318610, +255738318611, Mon - Fri, 9 AM - 4 PM.
Frequently Asked Question
I received an e-mail from Kupatana with a link that asks for my card details. What should I do?
Kupatana never request card numbers or passwords over the phone or email. You will never get mail from Kupatana with links leading directly to a card payment page. If you have received such an e-mail, we advise you to ignore it. As long as you do not leave your hands your card details so there is no danger, and you can ignore the email. For more information about card fraud task is available at our Customer Safety page.
How do I remove my ad?
If you have a Kupatana account, sign in. Go to your ad and click the "Edit & Delete". It may take 5 minutes before the ad is gone from the website. You can also click the link you received in your email if you dont have a Kupatana account.
I received suspicious e-mails or text messages from abroad. What should I do?
Beware of unscrupulous suppliers from abroad! These will be sent via email or SMS with the purpose to defraud people out of money or goods.
How do I modify my ad?
If you have a Kupatana account, sign in. Go to your ad and click the "Edit & delete".Remember that it may take some time before the changes are visible on the site, then all changes are reviewed. You can also click the link you received in your email if you dont have a Kupatana account.
Watch out for suspicious SMS and email. Kupatana never request cards or login information via e-mail or SMS.